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Frequently asked questions

open iconWhat exactly is Storeplum?

Storeplum is a no-code e-commerce platform to help brands grow their online business quickly.

Many businesses who start an online store soon realize that in order to be successful, they need several integrations and tons of customization to stand out from the crowd. It means hiring an expert or an agency and relying on them to make the tiniest change on the store. The entire process is ridden with bugs and is often time consuming, leading to longer development cycles and delayed launch dates.

That is why we bring Storeplum. With our ready to use templates and integrations, you can literally build an online store in minutes!

Not just that, our team of Storeplum Champs will handhold you with the onboarding in case you are stuck.

Storeplum also comes with out-of-box features like store analytics, generating data feeds from product catalogs, creating discounts based on complex rules and more. We are determined to help you grow your online brand with the least amount of inconvenience. Storeplum guarantees your online business growth with help of

close iconWhat are Storeplum pricing plans?

We offer a 7 day free trial without any commitments from you. After the trial period, our platform is for only $49 per month.

We charge a flat 2% transaction fee on our Basic and Growth plans and 1.5% on our Enterprise plan.

close iconDoes Storeplum have payment gateway integrations?

We have partnered with prominent payment gateways like Stripe, Razorpay, Paypal and more.

close iconHow many store themes are available with Storeplum?
Currently we have 10 different store themes. Each theme is highly customizable from fonts, color scheme, header menu options and more. Our development teams are working hard to add new themes to the platform.
close iconDoes Storeplum offer a multi-vendor e-commerce platform?
No, Storeplum do not offer a multi-vendor platform or a marketplace. We offer a online store for individual sellers, agencies with a systematic growth plan.
close iconWill Storeplum help me with website marketing?

Storeplum is not a marketing agency. Most of the online sellers that we come across are clueless about getting website traffic. Their idea of getting traffic on ecommerce website is only by running ads on Facebook/Instagram etc. That is plain wrong!

We believe in educating our customers to understand what it takes to grow a business on the Internet.

That is why we have Storeplum Infinity. Storeplum Infinity guarantees a systematic growth plan for your online store through a set of growth plugins.

close iconCan Storeplum help me take product photos?
Storeplum Community is a vibrant place to find creators. Content creators showcase their work in the community and often share tips and tricks on building content. Storeplum customers also share their know hows, growth tricks that they recently discovered and much more. Once a Storeplum customer, you are automatically added to this community.
close iconDoes Storeplum also provide mobile apps for e-commerce stores?
Not at this time, but adding Android and iPhone apps is on our roadmap. We will keep you posted once this is available.
close iconWhat are transaction fees for Storeplum?
We charge a flat 2% transaction fee on our Basic and Growth plan as well as 1.5% transaction fee on our Enterprise plan.
close iconWill my store be updated with new features released by Storeplum?
Our development teams push major and minor features from time to time. Don't be surprised if you see a free tool in your dashboard :)
close iconHow long does it take to set up a e-commerce website on Storeplum?
Less than 5 minutes. Our customers have built online stores in less than 5 minutes on Storeplum.
close iconI'm interested. How can I get started with Storeplum?
For starters, you'll need to have a payment gateway account from Stripe, Paypal or other providers supported by Storeplum. Nex, on the sigh up page, start adding relevant information about your business, country and other details. Once in, upload your catalog and connect your payment gateway. That's it. You can always reach us out in case you are stuck.
close iconCan Storeplum provide me with a domain name?
No, you can buy domain names for a fairly reasonable price from services like GoDaddy or Google Domains.
close iconHow do I change/update my product listing on the website?
Storeplum dashboard comes with a knowledge base to where you can search for specific topics adding custom fields to products or more generic topics like theme selection. Please take a look. If you are overwhelmed with information, you can always reach your Storeplum Champ for additional help.
close iconHow to manage order refunds with Storeplum
Since you have a merchant account with your payment gateway, it can be directly managed from the gateway. More information on this and related queries can be found in Wiki section of Storeplum Dashboard.

Have some more questions? We are listening you.

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